Shipping policy
Payment & Shipping
Transparent shipping costs, reliable delivery times and discreet delivery – clearly explained so you can order with confidence.
Since 2002, we have combined personal service with reliable shipping and clear communication.
Bank Details for Prepayment
Please use the following bank details when paying by bank transfer.
| Account Holder | yovondo.com Online Distribution GmbH |
| Bank | HypoVereinsbank Munich |
| IBAN | DE 9170 0202 7000 1523 7979 |
| BIC / SWIFT | HYVEDEMMXXX |
Shipping Destinations
We deliver within Germany and to the following countries:
We currently do not ship to the Greek islands or the Canary Islands.
Shipping Carriers
Depending on the destination country, we select the appropriate carrier for fast and reliable delivery.
DHL
Shipping with DHLGermany, Austria, Denmark, Norway, Sweden and Finland. |
FedEx
International Shipping with FedExAll other available destination countries are supplied by FedEx. |
Shipping Costs
Shipping costs depend on the destination country and the net value of your order.
| Destination | Order Value | Shipping |
|---|---|---|
| Germany | Up to €100.00 | 5,90 € |
| From €100.00 | Free Shipping | |
| Europe / EU | Up to €200.00 net | 12,90 € |
| From €200.00 net | Free Shipping | |
| United Kingdom & Ireland | Up to €200.00 net | 12,90 € |
| From €200.00 net | Free Shipping | |
| USA & Canada | Up to €200.00 net | 29,00 € |
| From €200.00 net | 16,90 € |
Delivery Times
| Germany 3–5 business days | International 5–7 business days |
Unless otherwise stated on the relevant product page, the delivery times shown above apply.
For prepayment orders, the delivery period begins after payment has been received. No deliveries are made on Sundays or public holidays.
If you order items with different delivery times, they will be shipped together in one parcel. The longest stated delivery time applies.
For local pickup, we will notify you by email as soon as your order is ready. No shipping costs apply.
Discreet Shipping
Plain Packaging. Neutral Sender.
Your order is shipped in discreet, neutral packaging without any indication of the contents.
yovondo.com Online Distribution GmbH
Lindwurmstraße 54–56
80337 Munich
Germany
Shipping Information
- Orders are shipped via DHL, FedEx or another suitable parcel service.
- The liability of yovondo.com Online Distribution GmbH is limited to the invoice value of the order.
- The place of performance for delivery is the respective shipping location. The place of performance for payment is Munich.
- German law applies.
- The place of jurisdiction for merchants is Munich.
Deliveries Outside the EU
Additional customs duties, import taxes and handling fees may apply to deliveries outside the European Union.
These charges are imposed by the destination country and must be paid by the recipient.
We Are Here for You.
Do you have questions about your order, delivery or a product? Our STYLEPLANET team in Munich will be happy to assist you.
Contact Customer Service* All prices include the applicable statutory VAT, plus shipping costs where applicable.