Shipping policy
Payment & Shipping
Transparent shipping costs, reliable delivery times and discreet shipping – clearly explained so you can place your order with confidence.
Since 2002, we have combined personal advice with reliable shipping and clear communication.
Bank Details for Advance Payment
Please use the following bank details for payment by bank transfer.
| Account Holder | yovondo.com Online Distribution GmbH |
| Bank | HypoVereinsbank Munich |
| IBAN | DE 9170 0202 7000 1523 7979 |
| BIC / SWIFT | HYVEDEMMXXX |
Shipping Countries
We deliver within Germany as well as to the following countries:
Shipping Providers
Depending on the destination country, we select the appropriate shipping provider for fast and secure delivery.
DHL
Shipping with DHLGermany, Austria, Denmark, Norway, Sweden and Finland. |
FedEx
International Shipping with FedExAll other countries we deliver to are shipped via FedEx. |
Shipping Costs
Shipping costs depend on the destination country and the net order value of your purchase.
| Destination Country | Order Value | Shipping |
|---|---|---|
| Germany | Up to €100.00 | €5.90 |
| From €100.00 | Free | |
| Europe / EU | Up to €200.00 net | €12.90 |
| From €200.00 net | Free | |
| United Kingdom & Ireland | Up to €200.00 net | €12.90 |
| From €200.00 net | Free | |
| USA & Canada | Up to €200.00 net | €29.00 |
| From €200.00 net | €16.90 |
Delivery Times
| Germany 3–5 business days | International 5–7 business days |
Unless a different delivery period is specified on the respective product page, the delivery times stated above apply.
For payment by bank transfer in advance, the delivery period begins once payment has been received. No deliveries are made on Sundays or public holidays.
If you order items with different delivery times, we will ship the goods together in one shipment. The longest stated delivery time applies.
For self-collection, we will notify you by email as soon as your order is ready for pickup. No shipping costs will be charged.
Discreet Shipping
Neutral Packaging. Neutral Sender.
Your order is shipped in neutral packaging without any indication of the contents.
yovondo.com Online Distribution GmbH
Lindwurmstraße 54–56
80337 Munich
Germany
Shipping Information
- Shipping is carried out via DHL, FedEx or another suitable parcel service.
- The liability of yovondo.com Online Distribution GmbH is limited to the invoice value of the order.
- The place of performance for delivery is the respective shipping location. The place of performance for payment is Munich.
- German law applies.
- The place of jurisdiction for merchants is Munich.
Deliveries Outside the EU
For deliveries outside the European Union, additional customs duties, import taxes and handling fees may apply.
These costs are imposed by the respective destination country and must be paid by the recipient.
We Are Personally Here for You.
Do you have questions about your order, delivery or a product? Our STYLEPLANET team in Munich will be happy to assist you quickly and personally.
Contact Customer Service* All prices include statutory VAT plus shipping costs.